Refund & Return Policy
RETURN & REFUND POLICY
Last updated: September 1, 2026
14-Day Return Policy
At LEZORT, we want you to feel confident about your purchase.
You may request a return within 14 days of receiving your order.
To be eligible for a standard return, the item should be returned in the same condition in which you received it, with original tags and packaging where applicable, along with proof of purchase.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
How to Start a Return
To request a return, please contact us at support@lezort.com and include your order number and the email address used to place your order.
If your return is accepted, we will provide you with instructions on how and where to send your item.
Please do not send products back without contacting us first, as the appropriate return instructions and return location may depend on the product and destination.
Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for return shipping costs for eligible change-of-mind returns.
If an item arrives damaged, defective, incorrect, or otherwise does not conform to your order, please contact us at support@lezort.com so we can review the issue and provide an appropriate solution.
Where applicable consumer law requires LEZORT to cover return shipping costs, those rights will be honored.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible at support@lezort.com.
Please include your order number, a description of the issue, and clear photos or other relevant evidence, where appropriate.
We will review the issue and provide the remedy required under applicable law, which may include a repair, replacement, refund, or another appropriate solution.
Exceptions and Non-Returnable Items
Certain items may not be eligible for change-of-mind returns where permitted by applicable law, including:
-
custom-made or personalized products;
-
certain sealed hygiene or personal-care products once opened;
-
gift cards;
-
other products that are legally exempt from cancellation or return rights.
Any product-specific return restrictions will be clearly stated on the relevant product page.
If you are unsure whether your item is eligible for return, please contact us at support@lezort.com.
These exclusions do not limit your statutory rights if an item is faulty, damaged, misdescribed, or otherwise protected under applicable consumer law.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, size, or variation, please return the eligible item in accordance with our Return Policy and place a new order for the item you would like.
If you received a damaged, defective, or incorrect item, please contact us at support@lezort.com before returning it so we can provide the appropriate solution.
This does not affect any rights you may have under applicable consumer protection laws.
European Union Customers
If your order is delivered to the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving any reason, subject to applicable legal exceptions.
After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days after notifying us.
For change-of-mind returns, you are responsible for the direct cost of returning the goods, unless otherwise required by applicable law.
Where required by law, we will refund the amount paid for the returned goods together with the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Nothing in this policy limits your statutory rights under applicable EU or national consumer protection laws.
United Kingdom Customers
If your order is delivered to the United Kingdom, you generally have the right to cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
After notifying us of your decision to cancel, you must return the goods without undue delay and no later than 14 days after notifying us.
For change-of-mind returns, you are responsible for the direct cost of returning the goods, where permitted by applicable law and provided that you have been informed of this responsibility.
Where required by law, we will refund the amount paid for the returned goods together with the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Nothing in this policy limits your statutory rights under applicable UK consumer protection laws.
New Zealand Customers
If your order is delivered to New Zealand, our voluntary 14-day return policy applies to eligible change-of-mind returns.
Nothing in this policy limits or excludes any rights or remedies available to you under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.
Where the Consumer Guarantees Act applies, goods must meet the applicable consumer guarantees, including being of acceptable quality, fit for purpose, matching their description, and being delivered within the agreed or otherwise reasonable time and in acceptable condition.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the nature and seriousness of the issue.
A change of mind alone does not generally create a statutory right to a refund under the Consumer Guarantees Act. However, eligible purchases may still be returned under LEZORT’s voluntary 14-day return policy.
United States and Canada Customers
For eligible purchases delivered to the United States or Canada, LEZORT offers a voluntary 14-day return period.
You may request a return within 14 days of receiving your order, subject to the eligibility requirements and exclusions set out in this policy.
For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
If an item is damaged, defective, incorrect, or does not conform to your order, please contact us at support@lezort.com so we can review the issue and provide an appropriate solution.
Nothing in this policy limits any rights or remedies available to you under applicable federal, state, provincial, territorial, or other consumer protection laws.
Refunds
Once we receive your returned item, we will inspect it and notify you that your return has been received.
If the return qualifies for a refund under this policy or applicable consumer law, the refund will be issued to your original payment method.
We will process eligible refunds without undue delay and within any timeframe required by applicable law.
After we issue your refund, your bank or payment provider may require additional time to process and display the funds in your account.
Where applicable law requires the refund of standard delivery charges, those charges will also be reimbursed.
If you have any questions regarding a refund, please contact us at support@lezort.com.
Order Cancellations and Changes
If you need to cancel or make changes to your order, please contact us as soon as possible at support@lezort.com and include your order number.
We will make every reasonable effort to accommodate your request before the order has been processed or dispatched. However, we cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.
If your order can no longer be cancelled, you may still be eligible to return it after delivery in accordance with this Return & Refund Policy and any rights available to you under applicable consumer protection laws.
Nothing in this section limits any statutory cancellation or withdrawal rights available to you under applicable law.
Contact Us
If you have any questions about returns, refunds, damaged or defective items, or an existing return request, please contact us at:
Please include your order number and the email address used to place your order whenever possible so we can assist you more quickly.
Return & Refund Policy
View Full Return & Refund Policy
View Full Return & Refund Policy
RETURN & REFUND POLICY
Last updated: September 1, 2026
14-Day Return Policy
At LEZORT, we want you to feel confident about your purchase.
You may request a return within 14 days of receiving your order.
To be eligible for a standard return, the item should be returned in the same condition in which you received it, with original tags and packaging where applicable, along with proof of purchase.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
How to Start a Return
To request a return, please contact us at support@lezort.com and include your order number and the email address used to place your order.
If your return is accepted, we will provide you with instructions on how and where to send your item.
Please do not send products back without contacting us first, as the appropriate return instructions and return location may depend on the product and destination.
Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for return shipping costs for eligible change-of-mind returns.
If an item arrives damaged, defective, incorrect, or otherwise does not conform to your order, please contact us at support@lezort.com so we can review the issue and provide an appropriate solution.
Where applicable consumer law requires LEZORT to cover return shipping costs, those rights will be honored.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible at support@lezort.com.
Please include your order number, a description of the issue, and clear photos or other relevant evidence, where appropriate.
We will review the issue and provide the remedy required under applicable law, which may include a repair, replacement, refund, or another appropriate solution.
Exceptions and Non-Returnable Items
Certain items may not be eligible for change-of-mind returns where permitted by applicable law, including:
-
custom-made or personalized products;
-
certain sealed hygiene or personal-care products once opened;
-
gift cards;
-
other products that are legally exempt from cancellation or return rights.
Any product-specific return restrictions will be clearly stated on the relevant product page.
If you are unsure whether your item is eligible for return, please contact us at support@lezort.com.
These exclusions do not limit your statutory rights if an item is faulty, damaged, misdescribed, or otherwise protected under applicable consumer law.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, size, or variation, please return the eligible item in accordance with our Return Policy and place a new order for the item you would like.
If you received a damaged, defective, or incorrect item, please contact us at support@lezort.com before returning it so we can provide the appropriate solution.
This does not affect any rights you may have under applicable consumer protection laws.
European Union Customers
If your order is delivered to the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving any reason, subject to applicable legal exceptions.
After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days after notifying us.
For change-of-mind returns, you are responsible for the direct cost of returning the goods, unless otherwise required by applicable law.
Where required by law, we will refund the amount paid for the returned goods together with the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Nothing in this policy limits your statutory rights under applicable EU or national consumer protection laws.
United Kingdom Customers
If your order is delivered to the United Kingdom, you generally have the right to cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
After notifying us of your decision to cancel, you must return the goods without undue delay and no later than 14 days after notifying us.
For change-of-mind returns, you are responsible for the direct cost of returning the goods, where permitted by applicable law and provided that you have been informed of this responsibility.
Where required by law, we will refund the amount paid for the returned goods together with the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Nothing in this policy limits your statutory rights under applicable UK consumer protection laws.
New Zealand Customers
If your order is delivered to New Zealand, our voluntary 14-day return policy applies to eligible change-of-mind returns.
Nothing in this policy limits or excludes any rights or remedies available to you under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.
Where the Consumer Guarantees Act applies, goods must meet the applicable consumer guarantees, including being of acceptable quality, fit for purpose, matching their description, and being delivered within the agreed or otherwise reasonable time and in acceptable condition.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the nature and seriousness of the issue.
A change of mind alone does not generally create a statutory right to a refund under the Consumer Guarantees Act. However, eligible purchases may still be returned under LEZORT’s voluntary 14-day return policy.
United States and Canada Customers
For eligible purchases delivered to the United States or Canada, LEZORT offers a voluntary 14-day return period.
You may request a return within 14 days of receiving your order, subject to the eligibility requirements and exclusions set out in this policy.
For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
If an item is damaged, defective, incorrect, or does not conform to your order, please contact us at support@lezort.com so we can review the issue and provide an appropriate solution.
Nothing in this policy limits any rights or remedies available to you under applicable federal, state, provincial, territorial, or other consumer protection laws.
Refunds
Once we receive your returned item, we will inspect it and notify you that your return has been received.
If the return qualifies for a refund under this policy or applicable consumer law, the refund will be issued to your original payment method.
We will process eligible refunds without undue delay and within any timeframe required by applicable law.
After we issue your refund, your bank or payment provider may require additional time to process and display the funds in your account.
Where applicable law requires the refund of standard delivery charges, those charges will also be reimbursed.
If you have any questions regarding a refund, please contact us at support@lezort.com.
Order Cancellations and Changes
If you need to cancel or make changes to your order, please contact us as soon as possible at support@lezort.com and include your order number.
We will make every reasonable effort to accommodate your request before the order has been processed or dispatched. However, we cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.
If your order can no longer be cancelled, you may still be eligible to return it after delivery in accordance with this Return & Refund Policy and any rights available to you under applicable consumer protection laws.
Nothing in this section limits any statutory cancellation or withdrawal rights available to you under applicable law.
Contact Us
If you have any questions about returns, refunds, damaged or defective items, or an existing return request, please contact us at:
Please include your order number and the email address used to place your order whenever possible so we can assist you more quickly.